Ready to go after that customer service position of your dreams? Well allow the amazing pros here at UVISOR to help you craft the perfect resume to the get that position you desperately desire. Confused about what exactly a customer service professional is required to do? Well luck for you UVISOR has done a little research on this very issue.
What’s A Customer Service Professional?
A customer service professional is employed by a business in order to provide customers with product purchasing and service information. A customer service professional is the go between for customers and the business they are shopping at. As a result a customer service professional is present to resolve any issues that the customer has, and to make sure that the customer has a positive experience while dealing with a particular organization.
Where Do Customer Service Professionals Work?
Customer service professionals are employed at virtually all businesses in some way or another. Restaurants, hotels, retail stores and other similarly situated businesses depend on customer service professionals to be positive representatives of the business, as well as to provide services and information for customers. In recent years, online technical support has become a huge subgroup within the field of customer service support.
Pay for customer service professionals runs the gambit, and is primarily based on the particular business that the customer service professional is employed at. Most customer service positions don’t require significant education beyond high school. However, if you are looking for a customer service position in a specialized product, fieldor business, you may want to have some past experience or knowledge about the specific business and/or position that you are applying for.
What are the Duties of a Customer Service Professional?
A customer service professional can have a wide assortment of duties that are tailored to the unique needs of the business. However, some of the typical duties of a customer services professional include:
– Attracting future customers, and encourage them to make purchases;
– Provide information about all services and products offered by the business;
– Resolve returns, and other customer disputes;
– Open and maintain customer accounts
– Provide product recommendations and alternative for customers; and
– Contribute a positive attitude and support the entire customer service team.
Now that you understand what’s required of a customer service representative UVISOR is going to help you create the perfect customer service professional resume. Below are UVISOR tips for creating the perfect customer service resume. At the end of this article we’ve created the perfect customer service resume sample to help guide you in the creation of your very own resume.
Tips for Creating the Perfect Customer Service Resume
Tip 1: Do Your Homework: Don’t just immediately apply for a job upon finding the job listing. Instead familiarize yourself with the company you are applying to work for. Learn the products and services they offer. If you’re lucky enough to be given an interview you’ll want to know everything about the company and what they do. This knowledge will also allow you to narrowly tailor your customer service resume to the unique needs and requirements of the business.
Tip 2: Customize Your Resume: Don’t just blindly submit the same resume for every customer service professional job you apply for. Instead after reviewing the job description you should carefully tweak your resume in order to tailor it towards the position your are applying for. After reading the job posting once, you should read it a few more times. Take notes about important keywords and duties contained within the description. This will allow you to customize the resume.
Tip 3: Include Important Buzz Word Skills: All customer service position are different. However, there are important buzzwords that if included within your resume will help indicate why you are the perfect person for your job. Skill buzzwords that you should include within a customer service professional resume include:
– Product Knowledge
– Problem Solving – Multi-tasker
– Marketing Knowledge – Great Listening Skills
– Phone Skills
– Conflict Resolution Skills
Tip 5: Have Someone Review Your Resume Before Submission: After you’ve used the below sample to help you draft your customer service resume you should pass on a copy to someone you trust. Make sure this person has a good grasp of the English language and good writing skills. Ask them to review your customer service resume for any grammar errors, sentence flow or any other comments they may have about how to make your resume better.
Tip 6: Think about Drafting a Cover Letter: A cover letter is a letter that can accompany your resume. The cover letter can give you the chance to go into more detail out why you are the perfect person for the position. While a cover letter is not appropriate for lower level customer service positions, it could be proper for higher-level professional positions. A cover letter may be necessary if there is something on your resume that you would like to provide an in-depth explanation or clarification about.
Customer Services Resume Example
123 Main Street
Anywhere, U.S.A 12345
(111) (111 -1111)
Customer Services Representative, Best Buy Inc., Chicago, IL
August 2009 – Present
- Assist customers with returns, purchases and the choosing of proper technology products for their unique needs.
- Answer telephone questions from customers regarding the availability of technology products and professional services offered.
- Assist with new employee training, by reviewing store policies, store culture, products offered, and store safety rules and requirements.
Customer Service Assistant, Chicago City Hall, Chicago, IL
September 2007 – September 2009
- Assisted clientele with complaint filing and drafting services.
- Performed typical filing functions, including complaint processing and filing.
- Assisted with all other office administrative tasks.
Student Office Assistant, Centre College, Danville, KY
September 2006 – May 2010
- Scheduled appointment for faculty and took messages
- Maintained office space and office supply closet.
Associates Degree, Computer Systems Management, Chicago Technical College, July 2013- Present
Bachelors of Arts, Economics, Centre College, August 2005- July 2010
- Experienced with assisting a diverse assortment of clients with a diverse assortment of problems including legal issues and product purchases.
- Skilled at using cash registers and other payment tools.
- Ability to work with several computer operating systems, including Windows, Mac OSX and Linux.