A teller is a bank employee who deals primary with clients. This is an excellent job for someone who’s good with numbers and has the necessary patience to deal with customers on a regular basis. You will be required to ensure the security of all transactions and of cash supply, provide customers with various types of information, and conduct financial transactions for clients (such as deposits or withdrawals).
As a teller, you will hold one of the most visible positions at the financial institution. Each bank or credit union customer interacts with a teller at some point or another, whether they’re looking to withdraw funds, make a deposit, or ask for information regarding one of their accounts. Customer service skills are a must; a predilection for accuracy is also required.
What are the requirements?
During an average day as a bank teller you will perform activities that require a wide variety of abilities. First off, you must have the ability to perform basic arithmetic, so you need to brush up on your math skills. Counting money will also be part of your job description, although it might be viewed as a tedious task. You also need to be proficient with computers, since working for a financial institution means constant and consistent record keeping. Your primary focus will be to interact with clients, so good communication skills are also important.
You will work alongside other bank tellers and staff. Concerning the schedule, while some financial institutions have tellers work long hours, others have shorter shifts in order to break up the work load among several tellers. As a general rule, you should be expected to work around 40 hours per week. The job is generally entry-level, so educational requirements are basic – a high school diploma or GED. Banks will provide proper training and certifications based on company policy and regulations. Since it’s an entry-level job, it involves a lot of work and great deal of responsibility, but it’s not paid very well. According to the U.S. Bureau of Labor Statistics, the average bank teller in the United States makes $24,940 per year or $11.99 per hour. Most financial institutions also expect applicants to have a good credit history and no criminal record.
As with every job, you need a wide array of skills to perform duties efficiently. Here are some examples:
- Excellent spoken and written communication skills – since you will interact directly with customers, good communications skills are mandatory
- Basic selling skills – as a bank teller, you need to be able to recognize your customers’ financial services requirements and cross sell services that meet those requirements
- Computer skills – these are key for tellers, since you will spend a big part of your day using computers to help customers. You need to be able to check the clients’ financial info and research products and services that might be well-suited for them. Data entry might also be part of your job. While banks generally provide training, you need to have some basic computer skills – like word processing and managing electronic files and records.
- Math skills – you need to possess strong math skills in order to count and handle large amounts of money.
How should your resume look like?
A well-crafted resume can be a door opener to a great job opportunity. Here is a sample to get you inspired.
LinkedIn profile: …
I am an ambitious, customer-oriented individual, with over two years of experience in dealing with clients. I am capable of handling various tasks associated with working as a teller: data entry, direct deposits, check processing, loan payments, and so on. My great people skills and communication abilities highly recommend me to fill the position available within your financial institution.
# Junior Teller
Company Name, City, State, Period of Employment
- Cashed checks, established deposits, maintained appropriate cash limits, issued cashier’s checks, money advances
- Maintained proper daily records of monetary transactions and balances in the bank
- Performed cash management, customer service
- Handled cash and check deposits, processed loan expenses, and opened new accounts
- Offered mortgage guidance
- Assisted in all secretarial responsibilities inside the bank
- Named “Employee of the month” on two occasions, due to my helpful approach and positive attitude
Company Name, City, State, Period of Employment
- High school diploma, XXXXX High School, graduated XXXX, GPA XXX
- Strong verbal and written communication skills
- Outstanding people skills
- Extensive computer skills
- The ability to work under pressure and multi-task
- Good organizational skills
- Capable to deal promptly with various types of client demands
- The ability to follow instructions and deliver quality results to clients and/or superiors
Available upon request.
- Even if you don’t have any relevant experience or you’re just starting up your career, list any internships or volunteer gigs you had that involved dealing with people, to showcase your good communication skills. You should focus on highlighting the fact that you have good people skills and the ability to work quickly and accurately.
- Also, make it a point to include in your resume any outstanding rewards or achievements you had during your previous employment, if that’s the case – for instance if you managed to pull out a fraudulent activity by endorsing check verification processes; or if you conducted auditing of dormant accounts and solicited business from them, with positive results. This shows that you’re dedicated to the job and willing to go the extra mile for the employer. Don’t forget to list promotions as well, or any trainings or seminars you might have undergone in the past.
According the U.S. Bureau of Labor Statistics, employment of tellers is projected to show little or no change from 2012 to 2022. However, job prospects are expected to be excellent because many workers leave this occupation. If you’re looking for a career in finance, applying for a bank teller position can be an excellent first step.